Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

As a Site Payments Manager (Patient Data Manager) you will oversee daily line management responsibilities of assigned team. This role will serve as positive leadership and professional role model for respective staff. Provides direct coaching and development support to operational teams. Ultimately responsible for effective resourcing, alignment, training and ongoing professional and technical development for staff. Collaborates with Clinical Management and Site Payments senior management and executive staff on strategic planning and business development as required. Primary focus on line and performance management of team members. Acts as point-of-escalation regarding performance concerns and training needs to ensure adherence to PPD SOPs and WPDs. Works in collaboration with the leadership team for resourcing needs.

A day in the Life:

Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.Supports allocation activities per the local resourcing process. Supports activities of project leads/functional leads to optimize the operational running of projects.Escalates appropriately any issues which may impact project deliverables.Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identifies training gaps and ensures that training requirements are met.May contribute to development of training programs, where appropriate.Participates in process improvement/development initiatives.Ensures understanding and facilitation of the risk based monitoring approach.Alerts management to quality issues, requests QA audits as appropriate, and supports direct reports and project team in providing audit responses as required.Manages project escalations; support the assigned staff in identifying the cause of issues and resolve to customers' satisfaction.Effectively partners with senior management and external departments to support the development of critical business informatics tools to support departmental goals.Manages and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Keys to Success:

Education

Bachelor's Degree in any Life Science courses (Pharmacy, Nursing, Biology, and etc.) and relevant formal academic / vocational qualification.

Experience

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5 to 6 years of Clinical Research).

1+ year of leadership responsibility

Knowledge, Skills, Abilities

Intermediate to advanced mentoring/leadership/supervisory skillsExcellent clinical trials monitoring skills.Demonstrated understanding of or ability to learn the company’s SOPs, WPDs, and relevant regulations (e.g. ICH/GCP, FDA guidelines)Demonstrated ability to evaluate medical research dataStrong organizational and negotiation skillsStrong attention to detailAdvanced written and oral communication skillsGood knowledge of English language and grammarDemonstrated use of computer to include data entry, archival and retrievalAbility to travel as neededExcellent team player with team building skillsExcellent interpersonal and conflict resolution skillsSophisticated ability to apply problem-solving techniques applicable to constantly evolving environmentSolid knowledge of medical/therapeutic areas and medical terminology

Physical Requirements / Work Environment

Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.Frequently interacts with others, relates sensitive information to diverse groups both internally & externally.Ability to apply basic principles to solve conceptual issues.Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.Regular and consistent attendance.

Benefits

 We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!