Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That’s what makes us Roche.

The Opportunity

The T&E (Travel and Expense) and Card Administration Analyst is responsible for supporting the efficient management of employee travel and expense activities, including the administration of corporate credit cards. Will work closely with internal teams and vendors to facilitate smooth and timely processing of transactions and assist with the maintenance of reporting systems.

Responsibilities

Travel & Expense Management: Demonstrates an understanding of best practices for travel and expense management, oversees related activities, manages travel policy inquiries, and maintains settings within Concur Travel.

Corporate Credit Card Processing: Handles corporate credit card applications, maintenance forms, limit increases, restriction lifts, and ensures the process follows the required approvals.

Reporting and Monitoring: Responsible for Concur posting monitoring, preparing terminated employees reports, keeping FTE files and check deposit logs up to date, running ad-hoc reports in Concur and other systems, and managing cash payment rejections weekly.

Training and Documentation: Conducts routine training on supported processes for new colleagues, maintains basic training documents, and provides input for updates to Standard Operating Procedures (SOP) or Detailed Training Procedures (DTP).

Customer Service and Collaboration: Ensures service level agreements (SLAs) are met, effectively handles customer service calls, communicates, and collaborates proactively with various business partners, and manages tickets through Service Now.

Who you are

1 year of experience in an operational T&E role, card administration role, customer service, or shared services environment.

Advanced English, Portuguese and Spanish level, both written and spoken.

Experience with Concur is highly desirable.

Knowledge of the SAP Concur platform.

Knowledge of Citimanager is desirable.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.