General Summary
This position requires proficiency in all duties of an True Rewards agent and the ability to supervise others in that position. Supervisors will be expected to lead by example and foster teamwork within True Rewards and other departments.

Essential Duties and Responsibilities

Work under pressure and meet deadlines with minimum supervision. Deal with a number of problems requiring initiative and good judgment. Do preliminary investigation on customer complaints involving True Rewards agents, policies or procedures. Personally respond to disgruntled guests using GREATER Guest Service. Continually evaluate agent skills, recommend/provide specific individual direction, training and feedback to agents as appropriate and in a timely manner. Use Outlook, Excel and Word to create and maintain worksheets, memos and letters. Maintain assigned shift/job requirements in conformance with company standards. Comprehend and follow written and/or verbal instructions. Investigate and report hardware issues. Create ticketed concert/event venues, sell ticket and run final reports as appropriate. Create agent schedules, complete daily payroll and document agent attendance. Issue formal discipline and complete staff reviews using input by management and peers. Follow through with guest questions or complaints regarding booth functions. Work with agents, co-workers and internal guests on a professional level. Document and disseminate promotion, policy or procedural information as appropriate. Monitor inventory control of general office/box office/slot club supplies. Update and complete documentation regarding True Rewards as requested. Perform any other duties as assigned by management. Provide outstanding guest service to all internal and external guests Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations