FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos, and Ninja Tune, FUGA is the world’s leading full-service B2B music distributor.

FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, YouTube, and TikTok - while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.

We are looking for a Trust & Safety Associate to join our growing Operations team. This position is based in Manila, where a significant portion of the operations team is located.

What You Do

Key responsibilities:

Regularly monitor and investigate suspicious activities flagged by FUGA’s fraud detection technology and data insights provided by our DSP partners. Evaluate these activities and take both preventative and corrective actions to safeguard FUGA's relationships with DSP partners Manage and respond to incoming DMCA claims and fraudulent streaming notifications from DSPs. This includes communicating with our clients to ensure timely resolution and taking necessary actions, such as content takedowns, to comply with legal standards Serve as a point of contact for clients regarding Trust & Safety issues. Ensure that communication is clear, timely and helps in maintaining strong relationships while addressing concerns effectively Educate FUGA’s clients on best practices to prevent artificial streaming and copyright conflicts. Provide guidance on how to align with DSP content guidelines and avoid actions that could lead to fraudulent activities or DMCA claims Assist in developing educational materials and resources that clients can use to better understand and comply with industry standards, ultimately reducing the risk of future issues Contribute with insights and recommendations to enhance our controls, processes and fraud prevention strategies Handle daily operations, including managing escalations and resolving issues related to fraud, abuse and copyright claims. Ensure that all processes are executed efficiently and in line with internal and external policies Assist in maintaining and updating data reports, dashboards and internal documentation for tracking fraudulent activities and claims. Ensure that data is accurately processed and regularly reviewed Respond to ad hoc queries and provide analytical support to the Trust & Safety and Business Affairs (BA) teams, helping to resolve issues as they arise Work closely with the BA team and other internal stakeholders on issues related to claims or artificial streaming. Ensure alignment and support in broader team initiatives, including vetting new clients and aligning with the Statements team on royalty-related processes

Who You Are

Required:

Previous experience in a client-facing role, ideally within the music distribution industry Proficient in data analysis using Excel and Google Sheets. Capable of processing and analysing large datasets effectively Excellent written and verbal communication skills, with a proven ability to manage client interactions and collaborate with internal teams Highly detail-oriented, capable of managing multiple tasks and ensuring accuracy in all aspects of work

Nice to Have:

Strong understanding of common fraud prevention techniques, copyright infringement detection and DSP content guidelines Knowledge of DMCA claims and how fraudulent streaming impacts relationships with DSPs Basic understanding of SQL and experience with dashboard visualisation tools like Looker or Tableau. While not mandatory, a willingness to learn and apply these tools is beneficial A proactive approach to identifying and suggesting improvements to processes and policies within the Trust & Safety function Experience working with YouTube Content ID or familiarity with newer fraud prevention requirements set out by DSPs

Who We Are

FUGA is an innovative music and tech company with strong ambitions Global mindset, local presence. FUGA’s head office is in Amsterdam and additional locations include: Berlin, Bogotá, Buenos Aires, Jakarta, London, Los Angeles, Manila, Medellín, Melbourne Mexico City, Milan, Mumbai, New York, Paris, Rio de Janeiro, Rome, São Paulo, Seoul, Singapore, Stockholm, Sydney and Tokyo
An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech