Job Description Individuals in this role will be required to perform remote administration of servers located in offsite data centers.  Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.  Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.  Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.  Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.  Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment  Implement major system upgrades as designed and approved  Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications  Perform periodic backup and restoration of servers  Monitor desktop capacity to size the environment based on typical usage trends  Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.  Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.  Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.  Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Requires a Bachelors degree and 8+ years of relevant experience, or Masters degree with 6+ years of experience. Additional years of experience may be considered in lieu of a degree  Experience with interacting with customers to handle service inquiries and problems.  Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.  Knowledge of IC IT standards and best practices.  Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.  Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.  Experience with rapid testing, validation, and deployment of new baseline images  Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience  Experience with Scripting/Automation  Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GICSP, GSEC, or SSCP along with an appropriate computing environment (CE) certification). An IAT Level III certification would also be acceptable (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, CCSP). Citrix Certified Administrator (CCA)  ITIL Foundations Certification null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.