Essential Duties and Responsibilities:

Operational Processes

Responsible for coordinating Weight and Balance documentation with LH Global Load Control Maintain daily trip files and station traffic report as well as all aircraft-handling related statistical data. Supervision of ramp functions Operational safety/load security checks on aircraft prior to departure, which also includes the coordination of all operational activities during irregularities. Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding Supervision of handling agents during all phases of aircraft loading/unloading, including checking on correct build-up/preparation of cargo - destined for bulk loading or in unit load devices. Ensure all cargo or luggage is properly tied down or secured in the compartments. Responsible to keep track of the number of passengers, pieces of luggage and the amount of fuel. Work very closely with ramp personnel and the airport station manager or deputy Close coordination with gate, steering of boarding and de-boarding related passenger service processes. Secure the proper handling of bag scan. Provide daily monitoring report to the Manager about handling performance, document delays and reasons. Ensure implementation of new procedures, processes or product features and enhancements Plan for and ensure that irregularities are always handled in accordance with customer, economic and legal considerations. Report any flight handling irregularities to management as locally defined. Support the development and modification of processes and procedures with the aim of improving quality, efficiency, and effectiveness. Be able to support or trouble shoot all station related processes.

Quality and Provider Management

Ensure awareness for and achievement of all aircraft handling relevant quality targets. Ensure that service level agreements are adhered to by all providers. Ensure and foster required quality awareness throughout daily operation. Strive for consistent quality and service improvements. Coordinate the activities of service providers to ensure smooth operations, i.e caterers, aircraft loaders, cabin cleaning personnel, security. Responsible for specified resource planning up to given limits (i.e flight schedule changes) Actively support passenger service-related processes when called upon. Ad hoc liaison with Federal, State and Local authorities and airport operators regarding regulations and/or practices directly effecting day-to-day operations. Liaison with Federal, State and Local authorities and airport operators regarding regulations.

Administrative Duties

Maintain regular communication and feedback with management about all handling aspects as locally defined.

Safety / Security / Legal

Ensure that all aspects of the ground handling operation are in accordance at all times with:

Safety regulations Security regulations Legal regulations Performance and proper documentation of checks performed under the station operations surveillance concept.

Required Skills:

Maintain a valid driver’s license. One-year college certificate or technical school, six months related experience or equivalent combination of education and experience. Must be at least 18 Year of age. Must be available and flexible to work variable shifts including weekends and holidays. Must be able to stand for long periods of time at the ticket counter and gate check-in areas. Must be able to speak, read and write in English proficiently. Must have strong verbal and written communication skills. Knowledgeable of computer software programs. Must be able to pass all pre-employment medical. Must pass a drug test. Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA); Must pass an FBI background check and obtain a custom seal.