Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Job Specific

Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standardsFollows policies and procedures in preparing for and performing turndown serviceFollows procedures when entering guest rooms, always keeping in mind guest’s need for privacyCleans and sanitizes all assigned rooms and bathrooms  Keeps turndown carts and linen closets clean and orderlyFollows the designated sequence of room assignmentsNotifies Supervisor of discrepancies such as vacant rooms, etc.Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to SupervisorInteracts with guests in a friendly and professional mannerTurns in lost and found items as per department standardReports items of value left unsecured in hallways and guestroomsMaintains assigned closets and employee areas in accordance with established policies and proceduresAdheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessaryAdheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotelPerforms a visual inspection before leaving any areasObserves guidelines for using and maintaining all pertinent equipmentReads departmental log book and bulletin board on a daily basisFollows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updatesHandles all guest complaints according to Star Service Standards, notifies Supervisor of actions takenPerforms all duties in a timely and professional mannerOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Service orientationAble to work as part of a dynamic quality-driven teamBasic English language skillsAble to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shiftAble to work a flexible schedule, including weekends and holidays