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Purpose of the position

Deliver public training courses and in-house training solutions to the IT/ ITES sector as per BSI standards  of  excellence,  in  order  to  develop  knowledge  and  skills  of  delegates.  Typical domains  (in  which  BSI  trainings  are  delivered)  comprise  information  security,  IT  service management, business continuity management, data privacy and risk management.

Mentor  &  qualify  new  and  existing  tutors  on  tutor  competencies  related  to  information technology  enables  services  (ITES)  sector,  with  focus  on  information  security,  IT  service management, business continuity management, data privacy and risk management.

Coach  new  and  existing  tutors  in  contemporary  learning  styles  and  accelerated  learning techniques

Key responsibilities and accountabilities

Ensure that value is added to customers and their business/organisation through the delivery of BSI training courses (examples of domains mentioned above)

Continually enhance the reputation and perception of BSI through excellent delivery of training courses/solutions and day-to-day interactions with customers and other key stakeholders

Mentor  &  qualify  new  and  existing  tutors  on  tutor  competencies,  learning  styles  and accelerated learning techniques. Proactively engage with BSI tutors and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery

Provide  feedback  to  support  course  development  in  line  with  the  new  course  and  existing product development process and methodologies

Provide advice on the design of training solutions (e.g. classroom training, virtual training, or hybrid modes of training delivery)

Key Results Areas

Achieve high level of customer satisfaction (9 or above, out of 10)

Training course development for various formats (classroom, virtual, hybrid, etc.)

Coaching  and  qualifying  new  and  existing  BSI  tutors  to  deliver  as  per  BSI  standards  of excellence

Engage with key clients and propose training solutions in accordance with BSI standards and formats. Manage key client expectations from proposal to delivery.

Demonstrate continual professional development in best practices for ITES sector, with focus on  information  security,  service  management,  business  continuity  management  and  data privacy.  Disseminate  knowledge  and  skills  to  BSI  India  tutors  on  such  new  products  and practices

Customer Focus

Able  to  interpret  data  and  information  about  the  Customer  to  solve  problem,  add  value  and exceed expectations

Can  be  recognised  by  the  Customer  as  an  industry/sector  or  market  expert  and  provides thought leadership/development in customer’s industry

Able to demonstrate high quality and reliability in delivery

Training Operations Delivery

Able  to  demonstrate  high  levels  of  organisational  skills;  ensuring  all  facilities,  materials  and equipment is to BSI standard of excellence

Can deliver training to ensure compliance and BSI standards of excellence are met at all times

Able to communicate effectively with delegates at all levels in order to motivate and engage them for learning.

Can proactively deal with issues during training delivery and provide resolution.

Demonstrate  the  ability  to  make  improvements  to  course  content  based  on  customer evaluation feedback and training needs analysis

Candidate Specification (minimum skills and experience)

Having  a  minimum  experience  of  7-8  years  in  the  IT/  ITES  industry;  worked  in  IT  service operations, with exposure to IT service management, information security, data privacy and business continuity management.

Must be a graduate preferably engineer in IT

Must be certified lead auditor ISO 27001:2022.

Preferred  to  have  knowledge  and  certification  in  Cyber  Security,  Cloud  Security,  IT  Service Management, Data Protection Management and application, Artificial Intelligence.

Prior experience of delivering training and working with certification body is advantageous.

Where appropriate, a qualified internal or lead auditor in these disciplines.

Ability to coherently deliver training courses across the full spectrum of the delegate profile

Knowledge  of  individual  learning  styles  and  how  to  address  these  through  the  design  and development of training courses through the use of accelerated learning techniques.

Proven administrative and organisational skills, with the ability to meet deadlines and manage customer expectations

Travel within the country is required.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.