Job Description

Operations Supervisor, Supply Chain 2nd Shift

ubreakifix Repair Parts

Classification: Exempt

Job Code: UBF2039

UBIf Supply Chain- Orlando

Who is uBreakiFix:

At uBreakiFix we’re obsessed with gadgets and gizmos. We’re the folks standing in line on launch day waiting for the latest smartphone or gaming console. We love all things tech and we’re experts at what we do. 

Why we Exist: https://www.youtube.com/watch?v=QidG2a5axVc&feature=youtu.be

Position Overview:

The uBreakiFix Supply Chain Operations Supervisor is responsible for organizing and directing the daily activities of the Mail-In Repair team in Orlando, FL. This team completes efficient and high-quality consumer electronic repairs in partnership with carriers. The main responsibility of a Supply Chain Supervisor is to manage, develop and guide operational employees to ensure their ability to provide outstanding results and execute tasks effectively. Supervisors will also be accountable for ensuring employees are meeting quality standards as they relate to the operational work standards and calculating performance metrics.

Essential Duties and Responsibilities include but are not limited to: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Evaluate Staffing Levels to ensure that safety, quality and production plans are met.Manages and owns key performance indicators. Assists in repairs if needed. Ensure training is complete for new and existing employees to process updates and changesReview and Evaluate teams daily to ensure processes and accountability measures are in placeConduct monthly 1x1 discussions/performance reviews with employees to ensure they understand current and future targetsCollaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted.Mentor and train team members on complex consumer electronic repairs.Review Operational Work Instructions to make sure that your department is compliantLead team meetings to provide information about daily targets, process and procedure updates, company news and any additional information that is pertinent for employees to complete their jobMeet or Exceed inventory accuracy metrics for your departmentPromote and Adhere to Asurion Core Values daily for self and teamPromote and Adhere to the Employee Handbook daily for self and teamCompile reports regarding your department’s activities to ensure that your daily plan matches what is neededEnsure daily targets to internal and external customers are met dailyEnsure request from Global/Local HR request are completed on time (compliance courses, workday and etc).Ensure Payroll systems are accurate and updated dailyEnsure internal departmental databases are updated dailyPerform other duties/projects as assigned by area managersAny other duties assigned by Leadership based on business needs/customer risk

Here’s what you’ll bring to the team: 

4 year degree or equivalent leadership experience2 years of consumer electronic repair experience is preferred. Demonstrate the ability to understand and apply problem solving techniques in day to day activitiesHigh energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast paced environment.Strong communication and presentation skillsMust be able to work with a well diverse teamsComputer skills in Microsoft Office SuiteMust be able to multi-task within a fast paced environmentRespect core values of ubreakifix/ Asurion and comply with the Company's policies and procedures.

What we offer:

Competitive pay Health, dental, and vision insurance401k with employer match potentialGenerous paid time offPaid holidaysTuition reimbursementOngoing training to grow your skills

Work Environment:

The Supply Chain Operations Supervisor is the on-site supervision for our Same-Unit Repair team. The supervisor must be comfortable working in a warehouse environment and standing for long periods of time. The supervisor must also be able to lift up to 50 pounds comfortably. 

Position Type/ Expected Hours of Work:

This is a full time position. The work week is typically Monday-Thursday 3PM-1:30AM, though the occasional weekend may be required depending on repair volume. 

EEO Statement

It is the policy of uBreakiFix to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. uBreakiFix prohibits and will not tolerate any such discrimination or harassment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.