Summary

FULL TIME OPPORTUNITY

DAY SHIFT - 8:00AM -4:30PM

JOB SUMMARY:    The Contact Center – Agent II operates as a high level customer service specialist within LBH’s Contact Center, enhancing at LBH’s engagement efforts. The agent is skilled to respond to requests from multiple sources including provider practices, general calls in response to marketing activity, service department initiatives, customer request from web forms and other channels. In addition to responding to inquiries, the agent also proactively engages LBH customers by initiating post discharge / post visit follow up calls regarding customer satisfaction, provider referrals, and other customer needs as identified. Must be able to expertly complete all functions and tasks of the Contact Center Agent I.

The agent is responsible for being knowledgeable of LBH resources, departments, and services at multiple LBH facilities and assists in maintaining the Contact Center’s knowledgebase. The agent also has an active role in maintaining our customer relationship management database and capturing data during the course of their engagement efforts.

REQUIREMENTS -   Entry level knowledge; basic employment skills. Degree or HS Diploma not required. Education/Knowledge: Experience: 3-5 years. 

Additional Information

As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.