Summary

Position Summary: The Contact Center Trainer is responsible for the design, development, delivery and evaluation of training program for the Contact Center Agents I and II. The Trainer will be responsible for developing and teaching agents call center best practices, telephone etiquette, customer service; patient registration, scheduling appointments, unified messaging, emergent and routine notifications, mass communications and all other aspects of the contact center software and hardware. This position will work closely with Contact Center leadership to ensure alignment on KPI (key performance indicators), expectations, initiatives, and priorities.

Additional Information

As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.