Review and validate understanding of customer environment requirements Ability to read and understand a Statement of Work Ability to read and understand Low Level and High Level Design Documents A self-starter that can work remotely with little supervision Follow WWT standards for design documentation Review and recommend process changes Manage, troubleshoot, and configure all components of a Cisco UC system Review, audit, and approve Change Management Attend and occasionally lead customer facing meetings/discussions Understanding of networking protocols Ability to work within Service Now ticketing system Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc.