Chubb is the world’s largest publicly traded property and casualty insurer operating in 54 countries, Chubb is making significant investments to thrive in a digital age. Chubb launched its third Technology Hub in Thessaloniki in 2022 which is rapidly developing.  Our new center of excellence in Greece is positioned to drive our ongoing business and to support our digital business transformation, as well as the company's operations in the European region which encompasses 27 countries.

Overview

Chubb is looking for an UC Operations Engineer to join our Global Collaboration Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.  As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.

The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders.

Responsibilities 

Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions.  Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways.  Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms).  Provide escalation support for L2 operations team.  Create operational documentation of new solutions.  Assist in managing vendor partners to ensure SLA’s are being met. 

Qualifications

Bachelor's Degree, or equivalent experience.  4+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services).  Professional level certifications (CCNP-Collaboration or higher).  Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft.  Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions.  Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions.  Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements.  Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot).  Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.).  Experience with project management methodologies (Agile, SDLC, DevOps etc.).  Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows, and implementation presentations for technical and non-technical audiences.  Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team. 

Our team makes the difference, every time. For this reason, we offer in return!

We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.

Many voices, One Chubb!