Context

Coordinates and ensures execution of multiple activities which are specific as to goal and content. The activities require at least advanced vocational working and thinking level (experienced Bachelors).

The interaction with other teams requires a good understanding of the interfaces with other disciplines/parties.

Supervises work of ≥10 subordinates.

Requirements

Extensive experience in diverse work areas in field/operations management with proven working and thinking level.

Experienced in leading or influencing a team in a complex customer facing environment is preferred.

Bachelor’s degree in engineering related field is required and Masters Degree is preferred.

Responsibilities

Strategy Implementation

Gives input for or drafts year plan and budget for own team and realizes execution. Time horizion typically is three to six months.

Lead and drive the realization of planned results, monitor customer satisfaction, handle and/or monitor the handling of escalations, manage relationships with customers, monitor key performance indicators and take corrective measures if needed.

Business Optimization & Organizaitonal Development

Indicates, analyses and advises on optimization opportunities. Delivers a contribution to the development of business-plans and decision-making processes for the appointed team. Contributes to the development and design of (improvement) projects. Evaluates work processes and proposes changes in organizationald design to management.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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