26 days holiday, including a day off for your Birthday, company pension, dental plan, employee assistance programme plus other excellent benefits you’d expect from a leading global organisation. We also provide support for professional qualifications through the Chartered Insurance Institute (CII) and Chartered Institute of Loss Adjusters (CILA). Candidates are encouraged to pursue these qualifications if desired.
This job offers flexibility, with the option to work from home or in one of our offices, depending on your location and situation. Our team is based in Nottingham, but we welcome candidates from all over the UK to apply.
Our opportunity
As a member of our Crawford Specialty Team, you’ll be handling a caseload of Motor Third Party Property Damage Claims from cradle to grave, including negotiating, settling quantum and assessing legal liability.
Reporting to the Head of Motor TPPD you’ll proactively and efficiently process new instructions, managing them through the claims process in a proactive manner. You’ll be liaising with various parties, including the claimant, surveyors, third parties and in some cases emergency services.
What you'll be doing
Throughout your thorough investigation you’ll collate all revenant details, taking ownership of all aspects of each claim to ensure you contribute to productivity targets, lead by example and support your colleagues with effective planning of new and existing instructions.
You’ll have a licence limit to work to, referring upwards when necessary and escalating any point of concerns such as diverse information or inconsistent evidence provided to you.
Maintaining contact with all parties throughout the lifecycle of each claim is paramount, so you’ll be a natural relationship builder and develop trust through respect and speedy first class resolution. You’ll also have the opportunity to be involved with project work from time to time, such as continuous process improvement or systems development input, or you could well develop your own project for improvements as ideas are always welcome.
About you
We’re looking for a talented Claims candidate: someone that supports, understands and champions first class customer service. Property (buildings) claims handling experience is preferred but we’d also be interested in candidates from a Claims or Insurance background that want to expand on their skills and knowledge. You’ll also have/will be:
Customer / Client focused – putting both first at all timesQuality focused – providing quality service to both internal and external customersTeam Player – working with colleagues throughout the businessAble to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiativeProactive – making sure KPI’s and SLA’s are metReactive – responding to daily workloads as dictated by customer requirementsThe ability to handle and co-ordinate complaints and complimentsAn achiever of targets – working proactively to ensure KPI’s are met and exceededA competent use of technology, including MS office. Training will be given on our Claims Software systems.
Due to the nature of our business, this role is subject to a satisfactory basic DBS check
Equal Opportunities
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness
Capability
Culture
We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.
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