Job description Introduction
evoke are seeking a Compliance Operations Optimisation Lead to streamline and enhance our compliance processes, ensuring efficiency and regulatory alignment across all business functions. You will work closely with internal stakeholders – Compliance Operations teams, Assurance, Risk, QA, Compliance Policy, Audit, Customer Operations, AI & Automation..In this role you will ensure that regulatory requirements, internal policies, and appropriate customer outcomes are delivered, driving regulatory compliance and continuous improvement. If you thrive in a dynamic environment and excel at turning insights into action, this is the perfect opportunity to make a significant impact. 
What you will be doing
Coordinate with QA, assurance, and audit functions to understand and interrogate root cause analysis and forward-looking actions to drive improvements in customer and compliance outcomes Collaborate with AI/automation team to identify and coordinate appropriate use of tools to drive optimisation of first- and second-line compliance operations Review oversight of first- and second-line operational processes including QA, considering implementation and effectiveness against regulatory requirements and recommend improvements Identify and implement innovative solutions to improve customer and compliance outcomes 
Who we are looking for
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will 
Have Experience in Customer or Compliance Operations Have experience in delivering process transformation, improvements and excellence including use of AI and automation to deliver efficiencies and improvements in outcomes within operational teams Embrace your proficiency with Microsoft Office suite Experience in gambling, financial services or other customer facing regulated industries 
What we offer
Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer –
Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities Perks and discounts: Discounts at a range of high-street retailers Financial: Rewarding salary, pension, and bonus schemes Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative) Pension package and life assurance: Safeguarding your financial future and offering peace of mind 
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. 
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!