Welcome page Returning Candidate? Log back in! UK- Environmental Claims Coordinator Job Locations UK-Belfast Requisition ID 2024-26604 # of Openings 1 Business Unit Environmental Position Summary To proactively manage environmental claims providing excellent service to clients and their customersAccurately and promptly accept and process new instructions as far as competently possible.Support adjusters and consultants by providing collaborative approach to Crawford environmental claims and ensure claims are completed to a high standard and high levels of customer service Functional Knowledge Customer focusedProvide quality service to both internal and external customersWork with colleagues throughout the businessRespond to daily workloads as dictated by customer requirementsMake sure KPI’s and SLA’s are metHandle and co-ordinate complaints and complimentsAchievement of targetsCompetent use of technology General Background, Experience & Professional Qualifications Property insurance claims experience preferrable but not essentialExcellent customer service, organisational & communication skillsTeam playerIT skillsCustomer service experience Key Responsibilities Accurately input dataManage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments. Dealing with telephone queries, day to day within agreed service criteria.Seek new opportunities to “sell” to existing and new clients.Processing invoices, both interim and finals, referring where necessary.Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.Dealing with and liaising with insurers and policy holders as appropriate.Ensure work is prioritised effectively.Contribute to the productivity targets through the effective planning and allocation of new and existing instructions.Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).Actively seek to develop oneself through a positive attitude and through the achievement of professional qualitiesMaintain awareness of Business Continuity programme and role within itAble to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiativeActively seek to develop oneself and take responsibility for your own training and development Behaviours Delivers cost efficiency in all activities.Builds trust and respect by keeping to the commitments made.Can convey a message across in one to one situations in a way which is understood.Builds and maintains positive relationships within and across teams.Seeks feedback and invests time in their own self development both technically and behaviourally Skills Ability to work on own initiativeAbility to demonstrate attention to detail Ability to work as an individual and as part of a teamExcellent customer service and communication skillsA positive attitude and a proactive approach to solving problemsAble to co-ordinate a variety of actions concurrently Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

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