Excellence

 Resource management Allocate and manage resources to meet existing requirements in anticipation of work peaks Work with team leader to manage future resources in anticipation of future client and work growth Ensure smooth transition of new clients and addition of new tasks to existing clients Ensure Sub-team is equipped with adequate resources and tools to perform optimally § Identify efficiency gains and proactively manage sub-team so that chargeable utilization can be increased Utilize the allocated 37% of standard hours doing transactional client work to refine/improve processes and newly transitioned work and become an SME for more complex work types.  Support the ISO 9001 (quality management) , ISO27001 (information security) certification process for UK Pension Administration in PPTC;  Support the Performance Excellence (WTW Quality Management) or UK Pension Administration, ensuring standards and methodologies are consistent within sub-team and across clients where possible  Support the UK Data Privacy compliance for UK Pension Administration, ensuring that security processes and procedures are understood and followed by all associates § Ensure infrastructure and processes are in place, Ensure capacity adequacy, and backup and succession plans are in place to support UK business critical operations 

People

Ensure Sub-team has sufficient knowledge and capability on all aspects of the work that is required  Mentor associates to develop desired skills and competencies, in line with business needs  Support Administration Manager in efforts for teams to accept and successfully adapt to changes that may be needed, as part of operational strategies to achieve practice/team goals Support Administration Manager in promoting a positive team culture, aligned with and in support of, TAS UK’s practices and work environment. 

Clients

 Build trusted adviser relationships with UK administration operations leaders through efficient, quality execution of projects and processes and effective communication  Collaborate closely with UK administration operations client team leaders in defining strategies, planning for client support activities, and initiating to improve service and delivery quality Encourage open and regular dialogue between Manila and UK client administration teams, partnering for the achievement of shared goals and objectives Meet SLAs and delivery quality goals Financial § The responsibilities of this role are expected to take 70% utilization or higher, as may be jointly agreed upon with the Administration Manager and UK Admin Leadership.  Ensure client chargeable and utilization targets are met for self and team  Contribute to the development of the team’s financial plan/budget  Ensure achievement of team’s financial plan/budget

The Requirements

A passion for managing people and developing other associatesStrong interpersonal and client (stakeholder) management skillsExcellent written and verbal (English) communication skillsSense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvementStrong organizational abilities and flexibility to work in a performance driven environmentExperience in either DB or DC pensions administration would be an advantageAbility to gain a strong understanding of the administrative process as it relates to Pension Benefit PlansStrong analytical, collaborative and problem solving skills Ability to organize and prioritize with strong attention to detailsStrong knowledge of Microsoft Office tools including Outlook, Excel and WordProfessional and responsible approach to work, clients and associatesAbility to manage time and work a flexible scheduleAbility to complete multiple projects within established deadlinesAbility to work independently and in a team environment with minimal supervisionPrevious experience within a supervisory / managerial role in a business processing/service delivery/technology solutions environment in areas such as HRIS/payroll, HR shared services, Benefit Administration or Insurance AdministrationBachelor’s degree and pass given assessments