£ highly competitive salary, 26 days holiday, which includes a day off for your Birthday, company car/car allowance, company pension, private healthcare, dental plan, employee assistance programme plus other excellent benefits you’d expect from a leading global organisation.
Equal OpportunitiesAt Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness
Capability
Culture
We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.
Position SummaryOur Crawford Specialist teams are at the heart of our business: Including our Casualty and Liability specialists who manage Liability claims ranging from minor slip sand trips through to establishing third party Liability connected with catastrophic events. The role will be predominantly home based with regular regional travel required with occasional overnight stays depending upon location.
General Background, Experience & Professional QualificationsWe’re looking for talent: An experienced Liability Adjuster accustomed to handling EL /PL claims (injury and third-party property damage). Ideally CILA qualified or LLB, however candidates who are qualified by experience are just as welcome to apply, but we do seek candidates with commitment to achieve their personal qualifications
Additionally, we’d like you to have/be:
Proven ability to handle and extensive and technically complex range of EL / PL and Product liability claims including claims involving third party property damage.Extensive experience of writing investigation reportsExtensive knowledge of the insurance marketExtensive technical knowledge within the adjusting arenaUnderstanding of Client SLA compliance/productivity/quality requirements Proven proficient working knowledge of scoping software and hand held device use.Good negotiation skills – for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlementTo understand what matter to the customer and to put this first – putting yourself in their shoesGood IT skills, with a keen eye for detailFlexibility in travelling Full UK driving licenceDue to the nature of our work, this role is subject to a satisfactory DBS check
Key ResponsibilitiesYou’ll be supporting our valued clients in proactively handling and settling a technically complex caseload of third party Liability claims, typically of high value. Your portfolio of work will consist of a mixture of more complex employers' liability, public liability and potentially products liability, mainly on a cradle to grave basis.
As a subject matter expert, you’ll also play a key part in managing Client relationships, through management and delivery of SLA's and KPI’s, in addition to in depth and proactive Client and Broker interaction when required to assist in efficient claims handling and business development opportunities.
You’ll also be liaising with colleagues within different business areas, such as Property, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.
You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.
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