CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.
Job Summary:
The UKG Time & Attendance Operations Manager is responsible for the management and quality delivery of UKG Time & Attendance operational support and enhancements provided to the business. The UKG Time & Attendance Operations Manager will work directly with HR Stakeholders, HR Systems PMO and engagement towers, HR and IT Project Managers, System Vendors, Production Support Teams, and IT Stakeholders in ensuring cohesive and timely transition to production. These deliverables range from break-fix, enhancements, upgrades, and patches to Roadmap deployment support, ad-hoc activities, acquisitions, data load management, integration management, and information share.
The UKG Time & Attendance Operations Manager will be responsible for maintaining active engagement within the UKG customer community and partner closely with the UKG System Implementor, vended Service Delivery Manager, and Solutions Architect. The UKG Time & Attendance Operations Manager will be responsible for ensuring vendors and teams are meeting Service Level Agreements (SLA) for ServiceNow tickets, UKG issue management, quality targets, and project support, where needed. This activity will require routine and frequent ticket inspection.
The UKG Time & Attendance Operations Manager will be responsible in ensuring all production teams are adhering to HR Systems design principles, service level agreements, compliance requirements, SDLC practices, and IT guidelines. This role will be responsible for partnership with vendors, engagement towers, and PMO to ensure a seamless transition of functionality from project to operational support. The UKG Time & Attendance Operations Manager will participate in specific, early testing cycles to ensure the design and configuration is optimal for supportability, maintainability, and aligned with the intentions of the platform.
The UKG Time & Attendance Operations Manager is responsible for establishing policies, SOPs, and standards that are routinely evaluated and kept evergreen to keep pace with the changing business needs and in the spirit of continuous improvement. These processes and policies are executed to support improved service levels, system stability and design, compliance and audit standards, and high data quality.
The UKG Time & Attendance Operations Manager is responsible for strategic design and executions of work structure data include employee and job attributes. This includes the full life cycle management of report creation and delivery, security roles and design, data quality audit tool creation and education, management of acquisition activities and corresponding loads and integrations, integration design and management, and system loader management. This role will be responsible for the system security roles from both a design, implementation, and management perspective.
The UKG Time & Attendance Operations Manager is responsible for the coordination and/or execution of both project and operational system updates, including ad-hoc initiatives, integration strategy and management, enhancements, upgrades, and information share. The UKG Time & Attendance Operations Manager will be a strong conduit and partner between HR, IT, Finance, vendors, and Production Support acting as an engagement lead and ensuring continuous learning and improvement in the team delivery.