Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Do you enjoy providing outstanding service and a personal touch to our customers? This Underwriting role in our Service Operations Center at Aviva gives you an opportunity to fulfill our brand promise "With you today for a better tomorrow." You will have a key role in improving broker happiness and establishing solid broker partner relationships.

What You'll Do

Deliver outstanding quality commitments and foster a "One Stop Shop" environment for our broker partners.

Continuously improve your soft-skills through identified e-learning courses and expand your product/industry knowledge through CIP/FCIP or other related industry accreditations.

Provide timely and informed service to our broker partners, consistently challenging the status quo to offer premier underwriting service.

Strongly influence the results of the Broker Survey by taking dedicated steps throughout the year to ensure a successful outcome.

Exhibit a high degree of integrity when representing both Broker and Aviva, and collaborate effectively with team members and the leadership team.

Commit to delivering outstanding broker experiences and maintaining consistent, fair communication with broker partners to support profitable growth and underwriting excellence.

What You’ll Bring

Minimum of 4+ years of insurance experience or equivalent.

CIP designation or working towards CIP.

Excellent oral and written communication skills coupled with confident decision-making and analytical skills.

Strong organizational and time management skills.

Ability to work in a hybrid environment - a combination of in-office and remote working.

Demonstrated leadership capabilities – work closely with peers and refer files appropriately.

Strong negotiation skills and the ability to manage time effectively.

Critical thinking and the ability to drive business results.

A customer-centric approach to build trust and strengthen operational relationships.

Strong communication skills to impact and lead, and the ability to develop skills and knowledge in others.

A dedication to collaboration and excellence in execution, encouraging teamwork across various business units.

A clear vision, the ability to welcome and support challenges and change, and the skill to influence others and eliminate ambiguity.

What You’ll Get

The salary band for this position ranges from $45,600 to $84,600. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.