At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

• Complete underwriting assessments within personal authority levels
• Achieve service level, productivity, and quality targets
• Strong adviser communication and relationship building
• Develop and maintain a positive working relationships with all partners

Responsibilities:

Monitor and manage the productivity, quality and efficiency of the team by reviewing the productivity report, reissue, audits in order to ensure consistency and accuracy of the outputUnderwrite large amounts and complicated new business application within agreed turnaround time and review suggest cases from underwriters in order to ensure the underwriting decision aligned with company’s rules and guidelinesLiaise with IT and OBS department for system enhancement and support i-initiative projects to improve the system automation and develop sufficient validation rules to improve the efficiency on underwriting and minimize the manual works. Also, supplement system reporting and other ad-hoc tasks as assigned within timelinesOrganise and conduct channels (agencies, brokers and banca) training and training to staff in Underwriting, POS, Claims, Operations Service Centres, OSS in Malaysia, etc to support development and enhance competency levels & performanceHandle channel enquiries via email & telephone and internal departments like Premium Collection, Contact Centre, Operations Service Centres, Customer Service Department and Agency Business Development Department, etc and follow-up appeal cases with fair and flexible approaches in order to deliver quality customer service

Minimum Job Requirements:

University/Collage graduate with maximum 2 years proven experience OR Form 5 graduate with 6 years related experienceProblem solving and communications skillsGood command of written/spoken in English, Cantonese and MandarinProficiency in Microsoft applications

Others:

You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.