The Underwriting Analyst handles underwriting processes and ensures quality, fairness, and timely processing of all lines of new business insurance applications.

Position Responsibilities:

Check for completion of documents submitted

Sort and match requirements for underwriting

Classify occupation, assess the build, family history, financial, residential/geographical risk, and medical information.

Order requirements to assess risk,  i.e. Medical Examination, APS, blood test

Document the above information in CAS underwriting notes.

Conduct AML checks and when result is positive to liaise with NB’s AML Officer or Chief Underwriter

Discuss complex cases with more senior underwriter or medical consultant

Underwrite  medical and complex cases, including ECI and HIB  within the approval authority

Underwrite  medical and complex cases, including ECI and HIB  referred by more junior underwriters

Underwrite medical and complex cases, including ECI and HIB,  beyond the approval authority with the proposed underwriting decision to be approved  by the Team Leader or underwriter with higher authority limit or the Chief Underwriter

Possess basic knowledge of all insurance plans, riders, policy provisions and company policies.

For sub-standard cases, provide the loading and generate rated proposal and letter. Update NB Tracking System and inform distributors on the underwriting decision through Inotify mail.

Prepare declined, postponed/deferred letter to include the refund check,  if applicable

Report impairments to the Medical Information Bureau (MIB)

Handling of inquiry cases. Check completeness of submitted documents, conduct alpha search and consolidate total risks, Assess cases and forward notice requirement to agents thru email. When payment is made for cases with final decision, information will be encoded in CAS (NB Admin) and case will be issued.

Ensure all pending cases are properly filed on daily basis. 

Required Qualifications:

Graduate of Bachelor's Degree in either Social Science/Sociology, Medical Science, Nursing or its equivalent

at least 2 years underwriting experience

Achieving at least 90% agreement rating from a self audit case review at the end of that period

Preferred Qualifications:

Strong Leadership Skills with experience in supervising a team

Strength of character to provide recommendations or communicate issues

Ability to effectively collaborate with the team and other departments

Preferably with LOMA, AALU, FALU certifications

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement