Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role

The primary purpose of this role is to assist the Underwriting team and deliver a high quality client service by supporting ownership of the operational functions of the team allowing them to focus on production and underwriting.  This includes (but is not limited to) tasks such as entering data into underwriting and various other systems required to track business, reviewing policy document, handling broker, accounting or policies queries and working with underwriters to review renewal and new business submissions. 

Your Responsibilities:

Process Management and Customer Service

To ensure all appropriate support and measures are taken for bookings to be registered within the required timeframes, and to the required quality standard applying right first time principle Act as first point of contact for processing of complex business To liaising with operations to resolve queries regarding New Business submissions to ensure these are registered in a timely manner To review Name Clearance results to ensure Chubb’s reserving rights are maintained To prepare Underwriting files for both Renewal and New Business (including but not limited to inputting data into Underwriting system, compiling market research and completing raters) To liaise with brokers and internal departments for credit control, claims and risk information Chasing brokers for outstanding binding instructions or subjectivities  Review of policy documents produced by Operation. Creation of ad hoc documents Assisting with the reconciliation of aged finance items Ensure underwriting files are complete and fulfil audit requirment and mange transition of policies into the National Underwriting Centre To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT Any other ad hoc duties allocated by the Team Leader

Service Delivery & Quality Adherence

Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments  and external advisers To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Team Leader/Supervisor To independently handle requests and queries from customers where appropriate
coordinate with appropriate departments and staff to resolve first level customer complaints To adhere to robust Quality Framework standards and procedures To work within the framework of our ethical and service standards Competent in Microsoft Office and Outlook. Excellent general computer literacyEffective communication and interpersonal skills both in verbal and written formsStrong customer service skills and customer centric attitudeStrong attention to detail and the desire to deliver and improve qualityProblem resolution and decision making skillsAbility to work in a team environment as well as on own initiativeExperience working to deadlines/SLA'sPro-active involvement with department objectives & service levelA collegial and constructive approach to working with and supporting colleagues within a team environmentWell-developed analytical and organizational skills

Desirable:

University bachelor’s degree or equivalent

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.