Global Casualty, Centralized Operations Unit

Provide superior policy servicing and underwriting support to the Global Casualty Major Complex business Unit. Complete registration and policy issuance activities; including post bind transactions timely and accurately. Ensure premiums are registered correctly and accurately reflected in the departmental tracking system. Communicate with branch offices to gather data and ensure accuracy of policy information. Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients. Maintain/exceed service standards in the areas of production, service, support and customer service/job approach. Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries. Identify and communicate system related issues to appropriate areas.  System Enhancement - When and where needed to actively participate in business requirement documentation sessions, providing technical and business input from an ARM COU user perspective. Must be able to function effectively and efficiently in a time sensitive and high volume environmentStrong data entry and computer skills including MS Word, MS Excel –Windows 10 Willingness to take ownership for assigned work and production outputCommitment to qualityStrong communication skills, written and verbalBusiness or Risk Management degree a plus3-5 years commercial casualty underwriting support experience a plus

Desired Qualifications:

Ability to work independently, but also support a team environmentStrong organizational and prioritization skillsMust be detail orientedFlexible and adaptable to changeMust be able to multi-task and change direction quickly and efficiently