UNDERWRITING OPERATIONS MANAGER SME-– COMMERCIAL – QLD
At Allianz, we’re proud to named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The Role
The primary purpose of this role is to manage the underwriting team to provide professional underwriting and service standards to internal and external customers, develop and implement required operational action plans to deliver quality service standards, whilst always ensuring adherence to company risk, underwriting and compliance standards.
Main Responsibilities
Managing the local underwriting team and contributing to the design of new systems, processes, and procedures with a view to implementing market-leading underwriting and service. Leading the relationship with the relevant assigned broker group and being a key point of contact with the assigned panel of brokers, market-facing where appropriate. Championing the relationship between team members and customers (internal and external) and ensuring better customer outcomes and a consistent Commercial mindset. Playing a leadership role in the SME Underwriting Operations team, collaborating with other Underwriting Operations Managers to ensure the achievement of key growth and profitability targets. Taking ownership of delivering financial and operational targets for SME products and the wider Commercial team. Managing workflow processes across the Underwriting team to ensure market-leading customer service, improving and maintaining positive net promoter score results, and driving a customer-centric culture. Facilitating an inclusive and collaborative environment with all Commercial initiatives and programs to build on Allianz People Attributes and ensuring diverse thinking and the best outcomes. Ensuring a fair and equitable distribution of work across a team of Underwriters, being mindful of the development and growth needs for each team member. Ensuring a strong focus on renewal retention and an adaptable, responsive approach to new business. Monitoring productivity and service standards reports across renewals, new business, endorsements, and loss control key metrics, and implementing actions to achieve business objectives.
About you
Tertiary qualifications in a relevant discipline with project management and/or continuous improvement certification. Extensive experience in an operational management/leadership role in a complex, matrixed general insurance organisation. Experience empowering people to realise their highest potential by recognising and developing individual and team performance and building talent pipelines to safeguard current and future organisational needs. Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions. Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making. Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site.
About our culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers