Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Charge Analyst’s primary responsibility is to analyze unemployment files, information stored on the PC and state issued benefit charge statements to determine correct payment of benefits. Responsibilities include:

What you will do

Works closely with in-house personnel, state agency personnel and the client to obtain and evaluate relevant facts to arrive at a decision to contest benefit chargeability

Provide excellent service to both internal and external clients

Analyze unemployment claim history checking for a number of possible protest areas

Investigate and analyze unemployment claim files by analyzing state agency and other documents stored as images on system

Construct a protest letter to erroneous charges using system tools

Receive, check, prioritize, and prepare benefit charge statements for possible entry onto the system

Verify that totals for charges loaded to system balance with the detail statements by analyzing reports and system data

Adhere to all time limits

Discuss unemployment matters; especially chargeability of claims with clients, internal personnel, and state agencies

What experience you need

Previous office experience with an emphasis on customer service

HS Diploma or GED

Experience working with dated materials and adherence to deadlines in a fast-paced environment

Proficiency with Windows and/Google based applications

What could set you apart

Experience with unemployment documents or familiarity with the unemployment charge process

Ability to organize work duties and perform job independently

Professional attire and behavior

Ability to read, learn and retain state regulations and department procedures

Excellent written and oral communication skills

Analytical and decision making abilities

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-OH-Columbus-Mill Run Drive

Function:

Function - Fulfillment / Operations

Schedule:

Full time