Welcome page Returning Candidate? Log back in! Unified Capabilities (UC) NOC Technician 4 Job Locations US-IL-Scott AFB Posted Date 5 hours ago(1/27/2025 7:43 AM) ID 2025-10054 # of Openings 1 Category Network Clearance Tier 3 - Secret/ADP II Company Overview

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Responsibilities Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platformNotify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents 
Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.Proactively monitor network alarms across platform specific network management tools. Support all customers to include providing global situational awareness support. Verify that service has been restored upon resolution of all customer-initiated ticketsProvide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Proactively monitor network alarms across platform specific network management tools. Record, assess, track, and monitor incident tickets escalated to operational infrastructure.Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. 
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Assess, identify and recommend resolutions to various network incidents and/or configuration deficienciesDevelop and/or recommend solutions and processes pertaining to UC and DRSN operations. Required Experience/Qualifications Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. Able to work in a 24x7 shift work environment.Requires general understanding of both voice infrastructure and IP network topologies. Preferred Experience/Qualifications Tech control facility or cyber transport experienceCircuit actions experienceExperience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologiesKnowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Special Requirements/Security Clearance Must have an active DoD Secret security clearance. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

By Light recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:

Medical, Dental & Vision Coverage Wellness Program 401(k) Matching Disability (Short Term & Long Term) Employee Assistance Program Life Insurance Education & Training Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)

By Light is an Equal Opportunity and Affirmative Action Employer. All qualified candidates will receive consideration regardless of gender, race, veteran status, disability, and any other protected class in accordance with federal, state and local laws.

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