We have an exciting opportunity for a Unified Communications Administrator to join our team of experts and be involved in the rare opportunity to support a new facility and all of United Wholesale Mortgage’s operations. You will ensure the stable operation of our enterprise voice environment using a Plan, Build, Operate model.
WHAT YOU WILL BE DOING Support UWM Team Members by building new hires, moves/adds/changes, application access & trouble ticketsPerform administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center EnterpriseMonitor Unified Communication system applications to ensure peak performanceHandle 2nd level incident/trouble tickets & escalate to appropriate persons or groups if necessaryAssist in monthly system patching & testing of Unified Communication systemsProvide regular status on tasks accomplished, current issues & progress toward goalsCreates and maintains documentation as it relates to standard operating proceduresMonitor and test voice network performance, and provides performance statistics and reportsCollaborate with other team members across IT and the businessParticipate in rotating on-call coverage or emergency response as needProvide coaching, mentoring, and training to UC Admin 1’s.Primary point of escalation for UC Admin 1’s to assist them with higher level troubleshootingWork with UC Engineers on higher level projects WHAT WE NEED FROM YOURequired
Computer-related degree or equivalent experience3+ years of experience in Information Technology2+ years of experience with Cisco application administrationExperience with Cisco Call Manager and Unity ConnectionStrong working knowledge of TCP, UDP, SIP and VoIPConfiguring, troubleshooting and maintaining networking systemsCommunicate technical issues and solutions in a clear, simple and understandable wayStrong Microsoft Office experience (Word, Excel, PowerPoint)Experience working in ticketing systems (ServiceNow)Onsite, full-time attendanceExperience with Cisco Call Manager, Cisco Unity Connection & Cisco Contact Center EnterpriseAbility to work 100% on-site in Pontiac, Michigan
Preferred:
Computer-related degree or equivalent experience, or CCNA or equivalent certificationsExperience with Packaged or Unified Contact Center EnterpriseExperience with Contact Center Enterprise, Cisco Emergency Responder & Unified Communications third-party applications/integrationsExperience with automation/provisioning toolsFinancial Services industry experience THE PLACE & THE PERKSReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and DunkinIndoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With UWM! Not sure what to apply for? Connect with us to speak with a Recruiter and explore opportunities! . Application FAQs