We are seeking a Communications Specialist to manage and monitor our Cisco Call Manager Systems and integrations. The ideal candidate should have a deep understanding of Cisco Call Manager and experience in managing and monitoring it.
The Unified Communications Analyst is responsible for the coordination, organization, supervision, operation, and maintenance of unified communication system, responsible for the implementation and maintenance of system interfaces.
This hands-on technical position will be responsible for supporting VoIP systems and contact center technologies within UC Infrastructure, with an immediate focus on Cisco Call Manager, Cisco UCCX and CUC (Cisco Unity Connection).
The Unified Communications Analyst will also partner with the other technology teams and end-users to ensure high-quality operations and efficient voice, chat, video, text, and related collaboration technologies. This role will move, add, or modify communications systems, support hardware, and software, and resolve issues.
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Overview of Responsibilities
Manage and monitor the company's Cisco Call Manager Systems and integrations.Troubleshoot and resolve any issues related to Cisco Call Manager.Work with internal and external stakeholders to ensure seamless communication.Develop and implement communication strategies and plans.Collaborate with other IT teams to ensure that Cisco Call Manager is integrated with other systems and tools.Provide technical guidance and support to junior IT staff.Stay up to date with the latest trends and developments in communication technologies.Operational activities (non-Exhaustive)IncidentsChangesProblem ManagementService RequestsHealth Checks and Proactive ManitenancePatching & UpgradesBackupsOn Call SupportProject Activities (Non-Exhaustive)Requirement generation & interpretation of requirementsSolution & Workflow DesignImplementation & BuildTestingTraining and TransitionOther duties as assigned by the Director of Networking and Information Security Education/Experience
Qualifications
At least 3 years of experience in managing and monitoring Cisco Call Manager Systems and integrations.Significant and successful experience supporting various unified communications solutions and implementation. Working experience with hardware and software systems including on premise data center with Cisco, Dell, Dell / EMC, DNS, DHCP, Citrix Virtual Apps and Desktop, Citrix, VMware, Linux, Unix, and/or Windows environments, LAN/WAN/SDN, MS Teams, UCaaS technologies as well as cloud providers is preferred.Working experience with hardware and software systems including on premise data center with Cisco, Dell, Dell / EMC, network protocols such as H.323, SIP, DHCP, DNS, DHCP, Citrix Virtual Apps and Desktop, Citrix NetScaler, VMware, Linux, Unix, and/or Windows environments, LAN/WAN/SDN, technologies as well as cloud providers is preferredEducation/Experience Required/Preferred:
Bachelor’s degree in computer science or related field or 5 years of related experience.At least 3 years of experience in managing and monitoring Cisco Call Manager Systems and integrations. Schedule Details Salary. Monday - Friday 8a - 5p and as needed for issues, upgrades., etc. What We Offer
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
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Other InformationEEO Statement: Reid Health is an Equal Opportunity Employer
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