Overview Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! As a Unified Communications Engineer, you will be responsible for: Responsibilities Part of an agile team to develop a scalable, highly available global voice platform Collaborate with Product Managers, Architects, Engineering leaders and test engineers Managing and Understanding the performance and scalability principles and apply when developing software Able to document and communicate clearly Able to configure, Troubleshoot and support VOIP servers Overall management of Telephony Systems Qualifications +3 years of hands-on management using Asterisk Telephony System across all disciplines (Voice, Chat and email), particularly back-end configuration +3 years of industry experience in developing, configuring, and troubleshooting VOIP systems Experience in AWS and Amazon Connect is a plus Experience in implementing API integrations and configurations with 3rd party software (e.g. Salesforce, Dynamics Zendesk and other CRMs) Hands on experience in writing scripts, MySQL, Java and PHP is a huge plus Thorough understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC Good understanding of networking including firewall, ALG and VPN Experience in troubleshooting tools Experience working on complex problems and systems Experience working within an Agile/Scrum team Positive, self-motivated and enthusiastic attitude with a strong sense of ownership Strong communication skills, both verbal and written