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Job DescriptionUnified Communications Specialist
We are embarking on a transformative journey to enhance our unified communications platform, focusing on Microsoft Teams migration and adoption. As part of this initiative, we are seeking a skilled Unified Communications Specialist to lead and support our efforts across multiple communication services.
Apply your expertise to advance the mission and optimize our business strategy as a Unified Communications Specialist at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help us grow the business.
At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Communications Specialist Advisor joining our team.
HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT
● Lead the migration and adoption of Microsoft Teams as our primary unified communications platform.
● Design, implement, and manage Microsoft Teams environments, including configuration, customization, and integration with other systems.
● Provide technical expertise and support for Skype for Business, Jabber, Cisco CMS, VTC (Video Teleconferencing), Oracle SBCs (Session Border Controllers), and other communication services.
● Ensure seamless intercommunication between various communication platforms and services.
● Collaborate with IT teams and stakeholders to gather requirements, define project scopes, and deliver solutions aligned with business needs.
● Conduct thorough testing and troubleshooting to ensure the reliability and performance of unified communications systems.
● Develop and maintain documentation, including system configurations, processes, and procedures.
● Train end-users on the effective use of unified communications tools and platforms.
● Monitor system performance, analyze trends, and implement optimizations and upgrades as needed.
● Stay current with industry trends and technologies related to unified communications and recommend improvements or enhancements.
WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 8+ years of related experience
● Required Technical Skills: Experience with Skype for Business, Jabber, Cisco CMS, VTC systems, Oracle SBCs, and other unified communications technologies. Strong expertise in Microsoft Teams administration, including voice and video integration, channels, chat, and collaboration tools.
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Proven experience as a Unified Communications Specialist or similar role, with a focus on Microsoft Teams migration and administration.
● Preferred Skills: Knowledge of networking principles, protocols, and security related to unified communications. Ability to manage complex projects and work effectively in a cross-functional team environment.
● Excellent problem-solving skills and a proactive approach to addressing issues.
● Strong communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.
● Location: On Site
● US Citizenship Required
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
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