Union ICT Service Delivery Technician - DCP CA Job ID 203562 Posted 10-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers Location(s) Santa Clara - California - United States of America **SUMMARY** CBRE-Direct Line is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data centers and technology companies. Direct Line is backed by private equity firm and headquartered in Fremont, California with additional locations in US, Asia-Pacific, and Europe. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Oversee the site, projects, and performance of Technicians. + Monitoring and performing on-going maintenance on servers and network equipment. + Running hardware diagnostics and replacing failing parts in a timely manner. This would include but not limited to; CPU’s, HDD’s, DIMM’s, SSD’s, Fan’s, Power Supply’s, Fiber Optics, and Chassis’. · Monitoring all network processes to ensure the smooth flow of data across the network. · Upgrading internal system components, including CPU’s, memory, hard drives, and network cables. · Supporting both new deployment or new builds, and live site/production requests. · Supporting cabinet installation and decommission as needed. · Documenting processes and logging status updates within ticketing systems. · Managing the return merchandize authorization process on failed equipment with the OEM. + Maintaining inventory systems, providing timely updates on inventory levels, and performing quarterly cycle counts. + Performing quality assurance audits to ensure cabling work meets standards. · Respond to operational escalations and emergencies. · Attend design and build review meetings. **SKILLS AND QUALIFICATIONS** + 5+ years of data center operations experience. + Industry certification such as CompTIA Server+, CompTIA Network+, or CCNA is preferred. + Experience with Unix/Linux command line is preferred + In depth knowledge of data center environments and technologies. + Extensive experience in installing, monitoring, and maintaining data center equipment. + Experience working within various ticketing systems. + Strong written and verbal communication skills. + Capable of working with minimal supervision. + Prior experience in the installation of standard cabling technologies and rack infrastructure including but not limited to seismic bracing, infrastructure aesthetics, and effective trouble shooting. + Understanding of cabling and telecommunications standards including IEEE/ANSI/TIA/EIA (strongly preferred). $38.40-$43.20 **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)