Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

As a part of the Telecare Family, Heritage Psychiatric Health Facility (PHF) is a 26-bed hospital providing acute psychiatric treatment to adults over the age of 18. 

Shifts Available: 

Full Time .8; Friday and Saturday AM 7:00 am - 3:30 pm AND Sunday and Monday 3:00 pm - 11:30 pm

Full Time .1.0 PM Shift 3:00 pm to 11:30 pm; Tuesday - Saturday

Expected starting wage is $21.  Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements.

Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

POSITION SUMMARY
The Unit Clerk provides support services to the nursing, clinical, and medical staff. Duties are typically clerical and technical in nature and will involve contact with members served.

ESSENTIAL FUNCTIONS
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Completes a variety of documentation tasks, including maintaining accurate records, filing, and assembling medical records
• Prepares materials and performs admissions, discharges, and transfers in medical records/E.H.R.
• Schedules members served appointments
• Orders and maintains the appropriate level of supplies
• Answers the telephone, taking messages and screening calls as assigned
• Provides families of members served and other staff members with requested information, using excellent communication skills
• Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions
• Provides high quality clerical assistance to nursing and medical department staff members, as requested
• Manages routine maintenance of Electronic Medical Records
• Completes basic data entry of clinical billing
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

QUALIFICATIONS
Required:
• High school graduation or a G.E.D. equivalent
• Six (6) months experience as a unit clerk or administrative support staff in a health care environment
• Knowledge of basic medical terminology and Electronic Health Record (EHR)
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:
• Experience working with the general public in a health care environment
• Completion of unit clerk certification program

SKILLS
• Highly developed organizational skills, knowledge of the operation of copy machines, basic computer skills, basic typing proficiency (45 wpm) and knowledge of medical terminology
• The ability to read, write, speak English and excellent communication skills is essential, as is the willingness to work with disabled members served

PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, walk, twist, bend and lift and carry items weighing 10 pounds or less as well as to frequently walk, sit, reach and to do simple grasping. The position requires manual deviation, repetition and dexterity.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.