Overview Prepares records, processes orders and provides patient care in the hospital setting, supporting the nursing philosophy. May include weekends, holidays, day, evening, night, and/or on-call hours. Performs other duties as assigned. Responsibilities Essential Duties and Responsibilities Processes orders and patient charges in an accurate and timely manner.Verifies accuracy of charges enteredAnswers the telephone and call lights in a professional, appropriate and timely manner, providing information or relaying messages to patients, family and partners.Facilitates a welcoming environment assisting with visitor wayfinding. .Maintains medical records of current patients.Maintains supplies, including scanning, stocking, and ordering new supplies and disposing of expired or damaged supplies.Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures.Provides patient comfort measuresDocuments care provided according to department specific standards.Maintains a clean work and patient environment.Floats to various units based on identified needs.Participates in department and unit performance improvement activities. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High School diploma or equivalent. Completion of a CNA program. Advanced CNA program preferred. Completion of a Unit Clerk course or equivalent on the job training (which can be provided). Certification and Licensure Current CNA certification in applicable state. Approved CPR or BLS certification required within 90 days. Skills and Abilities N/A Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is frequently required to stand, walk, talk, hear, and use hands to handle, finger, or feel. The employee is occasionally required to sit, climb, balance, steep, kneel, crouch, crawl, taste, and smell. The employee must occasionally lift and/or move up to 100 lbs. and frequently lift and/or move up to 50 lbs. Specific vision abilities include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Level of Supervision N/A Supervises This job has no supervisory responsibilities.