Summary

The Unit Secretary is responsible for serving as the receptionist for the assigned nursing unit, and for performing various secretarial functions to fulfill clerical/computer-based duties, support patient/staff safety, and enable the efficient functioning of the unit. 12 hour shifts 

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed daily; other tasks may be assigned.

Demonstrate responsibility for individual performance and efficient utilization of products, supplies, equipment, and time to ensure the timely completion of duties and to promote financial viability through provision of services Demonstrate excellence in customer service and engage in positive service recovering within scope of practice Serve as the receptionist for assigned nursing unit by keeping work areas neat and clean; maintaining order forms, office supplies, and nourishments as needed Organize and reprioritize work based on patient’s needs, available resources, and unit requirements Ensure emergency readiness and initiate timely emergency measures as appropriate according to role responsibilities Support patient care/safety by responding to patient call lights and monitor alarms promptly and directing traffic during emergencies Manage multiple phone lines and communicate requests/needs related to incoming and outgoing calls, taking accurate messages, and relaying them in a timely fashion Maintain electronic medical record system accurately, utilizing downtime forms and processes when required Adhere to all age-appropriate protocols to ensure patient safety based on development needs Contribute to the prevention of infectious diseases among employees, patients, and visitors by adhering to the infection control policies and procedures Maintain a working knowledge of equipment used in daily operations of the unit Carry out procedures necessary for transportation arrangement for patients going to other hospitals, COBRA forms for transfer, and copying charts to be sent with the patient Assist with orientation of new personnel by providing constructive feedback and coaching Report environmental safety hazards, including damaged and broken equipment, in a timely manner Complete employee accident reports and contribute information for improvement and mitigation Attend required orientations, meetings, and in-services Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care Review unit/department communication to maintain a working knowledge of job responsibilities and operational changes/improvements Display positive customer relations to include, but not limited to: Treating all customers with dignity, respect, and a welcoming attitude Displaying the appropriate verbal and non-verbal communication skills Anticipating customer’s needs and respond appropriately before the situation requires action Maintain confidentiality of patient information Maintain effective communication systems with other hospital departments

 

Education and Experience

Minimum Required Education: High school diploma or equivalent

Preferred Education: Successful work experience in Unit Secretary or like role, working knowledge of medical terminology

Experience: Not applicable

Certificates, Licenses, Registrations

Applicant must obtain BLS certification within 90 days of employment