Summary The Unit Secretary is responsible for serving as the receptionist for the assigned nursing unit, and for performing various secretarial functions to fulfill clerical/computer-based duties, support patient/staff safety, and enable the efficient functioning of the unit. 12 hour shifts Essential Duties and Responsibilities These duties and responsibilities described below represent the general tasks performed daily; other tasks may be assigned. + Demonstrate responsibility for individual performance and efficient utilization of products, supplies, equipment, and time to ensure the timely completion of duties and to promote financial viability through provision of services + Demonstrate excellence in customer service and engage in positive service recovering within scope of practice + Serve as the receptionist for assigned nursing unit by keeping work areas neat and clean; maintaining order forms, office supplies, and nourishments as needed + Organize and reprioritize work based on patient’s needs, available resources, and unit requirements + Ensure emergency readiness and initiate timely emergency measures as appropriate according to role responsibilities + Support patient care/safety by responding to patient call lights and monitor alarms promptly and directing traffic during emergencies + Manage multiple phone lines and communicate requests/needs related to incoming and outgoing calls, taking accurate messages, and relaying them in a timely fashion + Maintain electronic medical record system accurately, utilizing downtime forms and processes when required + Adhere to all age-appropriate protocols to ensure patient safety based on development needs + Contribute to the prevention of infectious diseases among employees, patients, and visitors by adhering to the infection control policies and procedures + Maintain a working knowledge of equipment used in daily operations of the unit + Carry out procedures necessary for transportation arrangement for patients going to other hospitals, COBRA forms for transfer, and copying charts to be sent with the patient + Assist with orientation of new personnel by providing constructive feedback and coaching + Report environmental safety hazards, including damaged and broken equipment, in a timely manner + Complete employee accident reports and contribute information for improvement and mitigation + Attend required orientations, meetings, and in-services + Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care + Review unit/department communication to maintain a working knowledge of job responsibilities and operational changes/improvements + Display positive customer relations to include, but not limited to: + Treating all customers with dignity, respect, and a welcoming attitude + Displaying the appropriate verbal and non-verbal communication skills + Anticipating customer’s needs and respond appropriately before the situation requires action + Maintain confidentiality of patient information + Maintain effective communication systems with other hospital departments Education and Experience Minimum Required Education: High school diploma or equivalent Preferred Education: Successful work experience in Unit Secretary or like role, working knowledge of medical terminology Experience: Not applicable Certificates, Licenses, Registrations Applicant must obtain BLS certification within 90 days of employment