Job Description

Job Summary 

The Unit Secretary contributes to high quality, patient-centered care by performing a variety of clerical tasks. The Unit Secretary functions as receptionist for the unit and assists the patient care team while maintaining a clean, organized, and safe environment. 

Essential Functions

Accurately enters orders into the computer system and order unit supplies, ensuring minimal shortages. Answers phones, manages patient records, schedules appointments, and ensures accurate documentation in the electronic medical records (EMR) system. Maintains stationary on patient charts and ensure labs, consults, and reports are retrieved and distributed promptly. Follows consult procedures accurately, ensuring physicians are notified and patient names are listed correctly. Assists physicians with labs and patient lists. Prioritizes tasks effectively, handling STAT orders and urgent needs immediately (e.g., STAT x-rays, repairs). Greets and assists patients, coordinates admissions, discharges, and transfers, and facilitates patient requests. Works closely with medical staff, assists with scheduling, and supports the smooth operation of the unit. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required Completion of a Unit Secretary course or Medical Terminology course preferred 0-2 years of receptionist or secretarial training required 1-2 years of nursing assistant or hospital customer service experience preferred

Knowledge, Skills and Abilities

Basic knowledge of medical terminology. Adept at learning new technologies to perform data entry, manage calendars, and create reports. Proficiency in Microsoft Office Suite and other office-related software. Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA regulations. Strong attention to detail and accuracy. Excellent communication skills both written and verbal Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership

Licenses and Certifications

BCLS - Basic Life Support obtained within 30 days of hire required