Wealth Personal Banking

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking an experienced professional to join our team.

In this role, you will:To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up workTo chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rateTo answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mailTo make sure HP gift redemption mechanics works smoothly To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied