Title:

UPCOMING OPPORTUNITIES – DIGITAL APPLICATIONS ANALYST – DESIGN & ENGINEERING / CAE – REGISTER YOUR INTEREST

UPCOMING OPPORTUNITIES – DIGITAL APPLICATIONS ANALYST – DESIGN & ENGINEERING / CAE – REGISTER YOUR INTEREST

Location: Cumbria / Warrington

If you would like to be considered for a role supporting Sellafield PPP, please submit your CV and profile by clicking 'apply' against this requisition.

Your profile will be stored for consideration, and a KBR representative will be in touch when an appropriate opportunity becomes available.

Job Description: The role is part of the PPP Digital Operations Team who provide support to the Common Data Environment (CDE), a collection of circa 50 applications platformed on a hybrid public, private Microsoft Azure based cloud. The PPP Digital Operations Team is integrated into the wider Sellafield Enterprise Information Services Organisation sharing common processes, policies and tools.

As an Applications Analyst – Design & Engineering/CAE you oversee the business as usual management and operations and provide second line support for a suite of Design and Engineering / Computer Aided Engineering systems which are part of a wider Sellafield Enterprise Cloud platform.

From problem identification to full resolution, you will own and manage your cases over the phone and Web. When needed, you will transfer your cases to your colleagues or involve subject matter experts or escalate to other resolver groups or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

The role will require you to work closely with the PPP, Sellafield and third party Design and Engineering capabilities together with Sellafield’s managed cloud service provider and other CDE resolver groups providing support with Digital systems or requesting Digital services.

Role Responsibilities:

The Digital Applications Analyst – Design & Engineering/CAE will be responsible for:

Resolving technical issues related to a suite of Design and Engineering / Computer Aided Engineering systems from Aveva and Autodesk as well as specialist tools and systems commonly found in CAE organisations. Supporting users with use of the tools and systems including “How do I” queries and ensuring users gain maximum benefit from the tools.Proactively monitoring and managing the application, presentation and data layers for the tools and systems to ensure availability, resilience and cost efficiency of operations.Engagement with users, third party support providers and other Digital resolver groups to troubleshoot technical issues related to the application, presentation and data layers.The role will also support recording and processing requests for IT/Digital services associated with the tools and systems such as Starters, Leavers and Movers, software installs, hardware requests, access and permissions changes and other items from a Service Catalogue.

Specific: 

The post holder will be responsible for:

Understanding the cause of tools and system issues and faults, identifying, documenting and applying resolutions to return users, applications or the system to service.Communicating and co-coordinating with other Digital resolver groups including Managed Cloud Service providers and third party application vendor support services.Communicating and co-coordinating with Subject Mater Experts and Heads of Profession within Major Projects, Sellafield and third party organisations.Proactive monitoring of the applications and systems.Recording details of users’ issues and using triage questions and IT support documentation to isolate a problem and identify resolutions. Where necessary you will determine if an issue requires escalation to other resolver groups within PPP or SL.You will update users with the progress of their request or issue and review the support queues to ensure Service Level targets are achieved.Liaise with other Digital team members to schedule appointments with specialists to help users resolve complex issues.Use request fulfilment and incident management processes together with Service Now, an IT Service Management system used to record, manage and report on all aspects of IT service delivery.Support others within PPP Digital to collate Service Performance metrics and maintain key registers including updates to CMDB and DSL.Participate in service improvement by supporting preparation of analysis, reviews and reports.

Experience, Skills and Knowledge:

Essential:

Experience of Design and Engineering / CAE software including Aveva and/or Autodesk systems.Create and maintain incident management requests to other resolver groups and third party support providersAbility to read or listen to users and accurately and succinctly identify the need and record it on the Service Now system.Ability to triage issues using pre-prepared scripts or your previous experiences and subsequently implement fixes yourself or escalate to other resolver groups.Ability to oversee and manage request and incident queues to ensure Service and Operational Level Agreements (SLA/OLA) are honoured.Very good interpersonal skills.A strong aptitude for problem-solving and attentiveness to details.  Ability to work at pace and under pressure to deliver trusted analysis and information.

Preferred:

Microsoft Certification Azure Administration Associate or similarExperience of configuration and support for Azure Virtual Desktop, Azure Application Gateway and Windows 10 (11 and Windows 365 beneficial) including networking, TCP/IP, Internet connectivity and user profiles.Experience of some or all of the following: Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration, ADFS, SSO configuration, Azure Identity protection, Identity management, O365 identity, Azure MFA, OS Internals concepts, load balancing, geo-redundancy, VPN technologies, Windows System Administration, Certificates, PKI, DNS, Networking, Virtualisation, PowerShell scriptingMicrosoft 365 management and support tools highly beneficial.Information Technology Infrastructure Library (ITIL) Foundation qualification.Experience of Microsoft Intune and Azure Portal including user and application administration highly beneficial.Experience of Service Now and ITIL practices including maintaining key registers.Experience of using collaborative and remote administration software such as Teams and Remote Assist.

Due to the nature of our work and security requirements, KBR does not offer sponsorship.  We can only consider applicants with the right to live and work in the United Kingdom

We are an Equal Opportunities employer and strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.  If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

If you would like to be considered for a role supporting Sellafield PPP, please submit your CV and profile by clicking 'apply' against this requisition.

Your profile will be stored for consideration, and a KBR representative will be in touch when an appropriate opportunity becomes available.

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