Title:

UPCOMING OPPORTUNITIES – DIGITAL OPERATIONS DATABASE ADMINISTRATOR (DBA) – REGISTER YOUR INTEREST

UPCOMING OPPORTUNITIES – DIGITAL OPERATIONS DATABASE ADMINISTRATOR (DBA) – REGISTER YOUR INTEREST

The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site.

The partnership brings together KBR, Amentum, Morgan Sindall Infrastructure, Altrad Babcock and Sellafield Ltd to deliver a 20-year pipeline of major infrastructure projects to support the decommissioning of Sellafield and to create a clean and safe environment for future generations.

In delivering its pipeline of large-scale infrastructure projects, PPP is creating opportunities for its people, supply chain, economy and communities.

KBR’s rapidly growing nuclear team of teams is working at the forefront of the UK’s nuclear space on some of the most exciting new-build, defence and decommissioning programmes.

KBR was recently named a “Great Place to Work-Certified” company in 2024, an honour that underscores the company’s commitment to being a UK employer of choice for people who want to do work that matters.

DIGITAL OPERATIONS DATABASE ADMINISTRATOR (DBA)

Location:     Cumbria / Warrington

If you would like to be considered for a role supporting Sellafield PPP, please submit your CV and profile by clicking 'apply' against this requisition.

Your profile will be stored for consideration, and a KBR representative will be in touch when an appropriate opportunity becomes available.

Job Description: The role is part of the PPP Digital Operations Team who provide support to the Common Data Environment (CDE), a collection of circa 50 applications platformed on a hybrid public, private Microsoft Azure based cloud. The PPP Digital Operations Team is integrated into the wider Sellafield Enterprise Information Services Organisation sharing common processes, policies and tools.

As a DBA, you will work with the Platform Service Provider to support databases running on Microsoft SQL Server and Oracle. Responsibilities will include tracking and resolving database related incidents and requests together with performing database housekeeping, such as tuning, indexing, monitoring usage, transaction volumes, response times, concurrency levels. The DBA will also ensure security measures are implemented and tested for compliance via audit trails, and forensics.

From problem identification to full resolution, you will own and manage your cases over the phone and Web. When needed, you will transfer your cases to your colleagues or involve subject matter experts or escalate to other resolver groups or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

The role will require you to work closely with Sellafield’s Cloud Support Service (CSP), other CDE resolver groups and third party support providers.

Role Responsibilities:

Main duties include:

The Database Administrator will be responsible for:

Resolving technical issues related to the database layers for a range of Commercial off the Shelf applications.Collaborate with developers, system administrators, and other stakeholders to support and maintain the databases to ensure efficient and effective use of database resources.Support development and implementation of database security policies and procedures to protect sensitive data.Support the CSP to maintain database backup and recovery strategies to minimise data loss and downtime.Plan and execute database migration and upgrade projects.Proactively identify and resolve database performance issues and bottlenecks.Document database configurations, procedures, and troubleshooting steps.Engagement with users, third party support providers and other Digital resolver groups to troubleshoot technical issues related to the data layers.The role will also support recording and processing requests for IT/Digital services associated with the tools and systems such as Starters, Leavers and Movers, software installs, hardware requests, access and permissions changes and other items from a Service Catalogue.

Specific: 

The post holder will be responsible for:

Understanding the cause of Database issues and faults, identifying, documenting and applying resolutions to return users, applications or the system to service.Communicating and co-coordinating with other Digital resolver groups including Managed Cloud Service providers and third-party application vendor support services.Proactive monitoring of the applications database systems.Recording details of users’ issues and using triage questions and IT support documentation to isolate a problem and identify resolutions. Where necessary you will determine if an issue requires escalation to other resolver groups within PPP or SL.You will update the wider Operations teams with the progress of requests or issues and review the support queues to ensure Service Level targets are achieved.Liaise with other Digital team members to schedule appointments with specialists to help users resolve complex issues.Use request fulfilment and incident management processes together with Service Now, an IT Service Management system used to record, manage and report on all aspects of IT service delivery.Support others within PPP Digital to collate Service Performance metrics and maintain key registers including updates to CMDB and DSL.Participate in service improvement by supporting preparation of analysis, reviews and reports.

Experience, Skills and Knowledge:

Essential:

Experience of supporting SQL Server, Oracle or similar Relational Database Management Systems.Experience of SQL (Transact SQL / PL SQL)Ability to oversee and manage request and incident queues to ensure Service and Operational Level Agreements (SLA/OLA) are honoured.Very good interpersonal skills.A strong aptitude for problem-solving and attentiveness to details. Ability to work at pace and under pressure to deliver trusted analysis and information.

Preferred:

Experience of Microsoft DevOpsMicrosoft Certification Azure Administration Associate or similarExperience of configuration and support for Azure Virtual Desktop, Azure Application Gateway and Windows 10 (11 and Windows 365 beneficial) including networking, TCP/IP, Internet connectivity and user profiles.Microsoft 365 management and support tools highly beneficial.Information Technology Infrastructure Library (ITIL) Foundation qualification.Experience of Service Now and ITIL practices including maintaining key registers.Experience of using collaborative and remote administration software such as Teams and Remote Assist.

Due to the nature of our work and security requirements, KBR does not offer sponsorship.  We can only consider applicants with the right to live and work in the United Kingdom

We are an Equal Opportunities employer and strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.  If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

If you would like to be considered for a role supporting Sellafield PPP, please submit your CV and profile by clicking 'apply' against this requisition.

Your profile will be stored for consideration, and a KBR representative will be in touch when an appropriate opportunity becomes available.

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