Experis IT ManpowerGroup has partnered with a leading **IT Co** in the **Salt Lake City, UT area** for a **Field Technical Spt Cons II** role to assist their team. This is an Onsite role. **Industry: IT Co** **Title:** **Field Technical Spt Cons II** **Location: Onsite – Salt Lake City, UT** **Duration:** **24+ months** **Pay: $24/hr** **Job Description** This job description outlines a role for a Field Service Representative with HP, focusing on providing hardware support for HP PC products, including laptops, desktops, RPOS, and workstations, with an emphasis on printer knowledge. The role requires a high level of technical aptitude, mechanical skills, and customer-facing experience. **Key Responsibilities:** + Hardware Support: Configure, install, and repair hardware; troubleshoot mechanical and technical issues on HP products and potentially third-party software and networks. + Customer Interaction: Manage service events on customer sites, maintain customer satisfaction, and communicate effectively with HP and customer management teams. + Business Impact: Understand and manage the financial and business implications of service delivery, balancing customer needs with HP's contractual commitments. **Required Skills and Competencies:** + Mechanical Aptitude: Proficiency in using tools and alignment apparatus; ability to troubleshoot hardware issues. + Customer Service: Strong interpersonal skills, with a focus on relationship building and managing customer expectations. + Technical Knowledge: Experience with hardware repair, a good understanding of technology solutions, and the ability to learn new technologies quickly. + Organizational Skills: Ability to prioritize and manage multiple tasks and operational challenges effectively. + Physical and Work Requirements: + Ability to lift to 50 pounds, bend, crawl, and work in various physical conditions. + Flexibility to work overtime, including during non-traditional hours, holidays, and shifts. + Business professional attire required: black slacks and a blue collared shirt. **Additional Information:** + Equipment Provided: Cell phone reimbursement, laptop/tablet. + Background Checks: Comprehensive checks will be performed, including employment history, education, drug testing, credit, and sex offender registries. + Education: High School diploma or equivalent required; additional hardware technology training preferred; college education is a plus. + This role demands a proactive, resourceful individual who thrives in a dynamic environment and is committed to both technical excellence and customer satisfaction. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.