Experis IT ManpowerGroup has partnered with a leading **IT company in the Phoenix, AZ, area for an onsite field technical spt cons II role to assist their team** . **Industry: IT Co** **Title:** **Field Technical Spt Cons II** **Location: 20222 N 31st Ave Phoenix AZ USA 85027** **Duration:** **24+ months** **Pay: $28/hr** **Job Description** This customer-facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This is a fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success. **Key Responsibilities:** + Strong mechanical aptitude, working with tools and various alignment apparatus. + Alignment with customers' business needs while maintaining HP contractual commitments. + Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third-party software, networks, and switches. + Able to balance and prioritize multiple activities and issues. + Successful cause and effect understanding of financial perspectives on the business. + Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations. + Attention to detail and commitment to administrative responsibilities. + Exercise solid business-based decision-making skills, taking appropriate risks to ensure that both HPs and the customer's business needs are met. + Independent thinking while adhering to standard technological/mechanical and business procedures. + Industry/company knowledge that provides solid technology solutions and options to the customer. + Ability to quickly and accurately evaluate a technical situation while managing operational challenges. + Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations. Highly skilled at prioritization, planning, and working independently all within standard policies and business standards. **Required Skills and Competencies:** + Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight. + Availability to work both scheduled and unscheduled overtime. + Participate in assigned work during non-traditional workdays, holidays, and shift work. + Onsite customer-facing experience. + Technical/mechanical hardware repair experience. + Demonstrated technical/mechanical aptitude for learning new technology. + High School diploma or equivalent, plus additional hardware technology training. College preferred. **Additional Information:** + Equipment Provided: Cell phone reimbursement, laptop/tablet. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.