Overview Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees. Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement. Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate. Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal. The US HR Specialist supports US HR processes including onboarding, LOAs, benefits administration and compliance, terminations, corrective action, and similar. Needs to be familiar with US employment processes, attention to detail, ability to multitask and shift priorities. With experience in a high volume call center preferred but not required. Responsibilities This includes fielding AskHere questions that come from employees and managers, coming up to speed on our processes for onboarding, offboarding, corrective action, leaves of absence and benefits processing. Need to be familiar with HRIS - Paycom is easy to learn but they need to have experience in ADP, Kronos, Peoplesoft, Bamboo HR. Need to be familiar with communicating and interacting with US and PH management level as well as employees. Need to have experience working virtually whether it’s WFH or just supporting groups globally. Strong interaction/interpersonal skills and ability to communicate in writing and verbally professionally. Customer-centric mindset – culturally our team supports internal customers. Have to be collaborative and resourceful. Need to understand principles of these processes (and US laws) and be able to apply the concepts to individual employee scenarios. Qualifications Bachelor’s degree in Human Resources or Psychology, is an advantage but is not required. Must have at least 2 years of experience in Human Resources; at least 1 year in the Payroll and Benefits Administration. Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills. Ability to maintain the highest level of confidentiality. Ability to complete work with a high level of accuracy and attention to detail. Willing to work on a graveyard shift