Be part of something altogether life-changing! Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics. The USCAN Lead Quality Engineer- Distribution for Cytiva is responsible for ensuring complaint handling processes are executed to drive timely response to our customer while driving action for continuous improvement to our customer through identifying complaint reduction opportunities. This position is part of the Quality Distribution team with our location in Indianapolis, Indiana and will require to be on-site to execute quality activities. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you will do: + Lead the USCAN ( US, Canada) warehouse and logistics customer complaint cases monitoring and resolution through daily visual management, process leadership and stakeholder engagement + Support internal and customer quality audits. + Lead operational meeting to share status, escalations, and action needed to manage case resolution and timely closure of complaint cases + Develop and execute Corrective and Preventive Action plans with supplier and internal teams. Support internal deviation process linked to Logistics activities. + Lead Logistics & warehouse complaint resolution and CAPA investigations together with operations & Supplier quality, Who you are: + Bachelor’s degree in logistics, supply chain, or a technical field with experience in manufacturing, engineering, or quality assurance. + A quality professional with a minimum of 5 years of quality related work experience that includes direct experience in quality or supplier quality management. + Operational experience from working directly with transport, transport brokerage, warehousing or logistics service providers. + Experience in developing and maintaining visual management of key performance indicators to drive cross-functional alignment of action needed and priorities. + Proactive, self-driven, results seeking, individual who enjoys driving improvement, collaborating with teams and delivering impact. Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel – 10 % travel, overnight, within territory or locations + Must have a valid driver’s license with an acceptable driving record Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.