We are looking for a User Assistance (UA) developer to help build a portfolio of assets for the Oracle Database - Data Integration products.

Oracle Data Integration products include the following:

Oracle GoldenGate Oracle Stream Analytics Oracle Data Integrator Enterprise Data Quality

You will analyze learning requirements for the product and produce content in one of these formats: documentation, videos, tutorials, workshops, etc.

You are expected to have, or quickly attain, subject matter expertise on data integration (E-LT/ETL), data replication, data governance, and high availability concepts. You will translate your product / solution knowledge into effective UA assets that will enable customers / partners / employees to quickly and effectively deploy / use Oracle's Data Integration products.

This position requires solid technical aptitude, excellent writing skills, and the ability to complete projects with minimal supervision. Proven ability to develop new material and organize it logically is critical. Previous experience developing user assistance for Data Integration products / applications is highly desirable. Technical expertise in Oracle Data Integration On-Premise/Cloud services or competitive products is highly desirable. 

The role involves researching new product features and new technology in a fast-paced development environment. Flexibility, good spirits, and a strong DITA background are essential.

We provide the opportunity for continuous learning and the acquiring of new skills. We work intensively in an Agile development environment with fellow UA Developers, product managers, engineers, and quality assurance and support engineers. We are responsive to customer needs and input, as well as to internal requirements. Our writers focus not only on writing excellent content, but also on the technical aspects of publishing the assets to our customers.

 Detailed Description and Job Requirements

As a Principal UA Developer, you will:

Create a variety of UA assets for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, and infographics following UA development processes, templates, and standards using various tools and systems. Perform job task analysis and create UA design documents that identify common user tasks that can be addressed through UA. Collaborate with internal stakeholders to develop UA vision documents that will include the product use cases, common tasks, and user personas. Recognize problems with tools and processes, recommend enhancements for UA for group, team, and department, and share with management. Work closely with SMEs to design and develop solution-based content to resolve relevant real world scenarios Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to UA and other technical matters. Participate in discussions at UA and feature team meetings. Ensure best practices for usability of UA by involving SMEs and customers in user needs analysis. Develop and review certification exam items.

Career Level - IC4