Job Description

Hello Future User Experience Manager for FNB eBucks

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

To build and maintain relationships for the purposes of reciprocally managing expectations, sharing knowledge, diverse insights and motivates the User Experience resources to ensure the User Experience ecosystem throughout the group operates effectively

Key Responsibilities:

Control expenditure and identify process improvements to contain and reduce costsPlan and measure the overall workflow of the studio design team and ensure all deadlines are metEnsure a consistent user experience across the FirstRand sites with the help of defined usability standards and additional resources availableDisplay and encourage an appreciation of teamwork and inclusivityDevelop, encourage and nurture collaborative relationships across area of specialisationManage team performance in achievement of business objectivesCompile reports that track progress and guide business to make informed decisionsEnsure development and continuous value add improvement to operational processesManages risks in own area of responsibilityDeliver customer experience excellence in own service delivery aligned to Organisational values and service standardsBuild working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

We can be a match if you are:

Able to work independentlySelf starter and able to build relationshipsHave over 5 years experience in a similar roleManagerial experience

You will have access to:

Opportunities to network and collaborate.Challenging work.Opportunities to innovate.

#Post

#FNB

#LI-NN2

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

24/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.