We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As a member of CIBC’s Digital UX Research team, the User Experience Researcher is responsible for contributing to the user experience of CIBC’s digital properties. In this role you'll use a variety of UX research techniques in collaboration with other members of the UX Research Team, UX Designers, Product Owners and Strategists to help improve the experience of CIBC’s digital properties. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and action. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote._ **How you will succeed** + **User Research and Testing:** You'll assist and perform generative and evaluative user research using a variety of methods in collaboration with other researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis). + **Data Analysis, Interpretation and Presentation** : You'll help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations. You will help in the planning, execution, analysis and presentation of studies to various stakeholders, interpret research findings and explain them in a way that's easy to understand to help build empathy. + **UX Research Tools** : You can demonstrate experience in or knowledge of Excel and surveying methods. Any knowledge of using a UX research platform such as UserTesting, UserZoom or Figma/Figjam would be considered an asset. + **Communication** : You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve research, interpretation, and assessment. Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes. + **Process Improvement** : You enjoy the process of reviewing current processes and identifying improvements that will optimize or improve standards **Who you are** + **You have a degree** in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field. + **You can demonstrate 1 to 2 years of work experience** with qualitative and quantitative research methods in the areas of survey design + **You have** **attention to detail** with an ability to summarize findings and identify trends + **You have** **clear communication skills** with strong interpersonal, written, and oral communication skills. You have strong critical thinking, organizational and problem-solving skills + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. + **Values matter to you** . You bring your authentic self to work and live our values - trust, teamwork, and accountability **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 18th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Digital Analytics, Digital Content, Digital Literacy, Group Problem Solving, Marketing Initiatives, Teamwork, User Experience (UX), Visual Design At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.