Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As a Vice President of Experience Research in the Firmwide Resiliency Office Technology team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

Job responsibilities

Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings Create and conduct research to understand current processes (at varying levels from step to phases) and inform future processes, including creating process maps with layered information; likely to include collaboration with a Business Process Engineer Collaboratively work with partners to understand research needs and constraints and adapt research approaches to fit and provide impactful insights  Help plan and facilitate workshops with stakeholders and product partners to understand and align on needs  Build collaborative relationships with product and technology partners and key stakeholders, and be seen as a trusted source for representing the user Proactively identify opportunities to advocate for research that would help further product strategy and user experience Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization Proven success educating partners on the value and use of UX research in the software/product development lifecycle Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs  Experience adapting research approach and timelines based on time and resource constraints

Preferred qualifications, capabilities, and skills

Knowledge of and some experience with co-creation research techniques Experience identifying, monitoring, and reporting on analytics (e.g., Adobe Analytics for usage behaviors)