The knowledge base of the exchange platform of tomorrow (Tetherland, Dubai Ticket and Ticket FA), as one of the leading groups in the field of technology and e-commerce, is looking for a capable and experienced person to lead the Tetherland user service team. If you have the skills to lead, manage a team and provide a great experience to users, join us.

Job Description:

· Prepare the plan, goals and performance indicators of the unit in coordination with the manager. Relevant

· Developing and improving user affairs work processes

· Developing plans for attracting, maintaining and developing users

· Designing and operationalizing a system for dealing with user complaints in line with providing Desirable services

· Performance monitoring and improvement Experts

· The ability to analyze problems and issues and take care to solve them

· Cooperation with other units to achieve results

· Presenting daily, weekly reports and Monthly reports on the performance of the user affairs team and their analysis

· The ability to make the right decision in critical situations and respond correctly to colleagues



Requirements:

· At least three years of related supervisory experience

· Having at least Bachelor's degree (preferably in industries and management fields)

· Having strong leadership and communication skills and raising motivation and teamwork in the team

· Ability to multitask and maintain calm especially in busy time

· having interpersonal skills, problem solving, oral and written communication and conflict resolution skills

· ability to analyze data and work with Excel and other Microsoft software in Advanced limit

· Getting to know Cryptocurrency and digital currencies are considered a priority.

· Tehran resident